Returns

We know you’re going to love your 100% custom made items: felt slippers, felt boots, womens slippers, mens slippers, linen dresses, cat caves, linen photo albums and other goods.
Each item is handmade to order / customized item. Wool Walker can not accept returns or give refunds.
We’re sorry about this, but we hope you understand.

If you have any questions about the fit of your shoes, check out our Size Guides

If some reason you are unhappy with your custom made purchase from Wool Walker, if you have received the damaged or incorrect in size item (s), please let us know as soon as possible! Please send us a message at info@woolwalker.com

Please contact Wool Walker before sending the item (s) back.

Customers will be responsible for all costs associated with returning their order.

We guarantee the money refund with no questions asked only if the following requirements have been fulfilled:

the item is returned in its original package and condition, unused;
for Lithuanian and other EU customers, the item must be returned within 14 days of receiving an item;
for US and other overseas buyers, the item must be returned within 28 days. 

Dovile Sirmulyte
Buivydiskiu g. 12-53
LT 07194 Vilnius
Lithuania / Europe

p.s. Please mark the parcel “Returned goods” when returning/exchanging and the value not more than 20 USD. 
Please contact before making any returns. Phone: +37061454386

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